Culver City Volvo Cars wins 2018 DEALERRATER AWARDs

 
Culver City Volvo Cars wins both DealerRater Consumer Satisfaction and Dealer of the Year Awards


CULVER CITY VOLVO CARS WINS 2018 DEALERRATER VOLVO DEALER OF THE YEAR AND CONSUMER SATISFACTION AWARDS FOR 3RD STRAIGHT YEAR

 

Culver City Volvo Cars is among the top auto dealers in the U.S that demonstrate excellent customer service, as rated by online consumer reviews

 

We are proud to announce that Culver City Volvo Cars has been awarded a 2018 DealerRater Dealer of the Year Award, as well as the 2018 DealerRater Consumer Satisfaction Award, both annual recognitions given to auto dealerships across the U.S. and Canada that deliver outstanding customer service as rated by online consumer reviews.

The DealerRater Dealer of the Year Awards are based on reviews by new- and used-car shoppers and those who took their vehicles into dealerships for service. Reviewers evaluated Culver City Volvo Cars on its customer service, quality of work, friendliness, pricing and overall experience.

"Car buyers have spoken and have identified Culver City Volvo Cars as the best Volvo dealer to do business with in CA," said DealerRater General Manager Jamie Oldershaw. "The quality and number of reviews for Culver City Volvo Cars speak volumes of the top-notch experiences they provide to customers."

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership's average DealerRater consumer rating and the total number of reviews written about the dealership during the 2017 calendar year. Culver City Volvo Cars has demonstrated consistently high PowerScore™ ratings for customer satisfaction, placing it in the top of its class.

"We'd like to congratulate Culver City Volvo Cars and all of our Consumer Satisfaction Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that Culver City Volvo Cars stands out amongst its peers in the U.S."

Culver City Volvo Cars has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Culver City Volvo Cars' dealer page will find a "2018 Consumer Satisfaction Award winner" badge on their profile to instantly recognize it as a high quality dealership.

"We are proud and honored to be recognized as both a DealerRater Consumer Satisfaction Award winner and Dealer of the Year Award winner for the 3rd straight year," says Ram Tehrani, General Manager. "The entire team at Culver City Volvo Cars works tirelessly to give our guests a stress-free buying experience. We carry that over into our service and parts departments, where addressing our customer's needs and concerns, and exceeding their expectations, is our highest priority. We are always open to feedback and welcome the opportunity to improve on the services we provide." Ram adds, "We just completed a major remodel to our store and are excited to show off our new customer amenities."

"Today's car shoppers pay attention to reviews and a dealership's online reputation, which makes the significance of the DealerRater Dealer of the Year Awards crucial to dealers looking to thrive in today's business environment," added Oldershaw.


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