Volvo USA Rolls Out New Lifetime Complimentary "Tow for Life" Service

Volvo Cars, the luxury car maker, is joining forces with Amazon to bring in-car delivery of packages to customers in the United States.

The collaboration represents a considerable scaling-up and maturing of Volvo’s digital consumer services via the Volvo On Call service platform, available via an easy-to-use app on your smartphone. These and other services will change the way Volvo customers interact with their car.

The service is available now across 37 cities and surrounding areas in the United States, with more cities rolling out over time. The service is available to millions of Amazon Prime members and the majority of all Volvo owners in the country.

“Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation and we intend to be at the forefront,” said Atif Rafiq, chief digital officer at Volvo Cars.

The in-car delivery service is simple and convenient. Customers download the Amazon Key App and link their Amazon account with their Volvo On Call account. Once setup is complete and a delivery location is registered, customers can shop on and select the “In-Car” delivery option at checkout.

The Amazon Key and Volvo On Call apps will notify customers when the delivery is about to happen. On the day of delivery, customers should park within range of their delivery address and a delivery driver will deliver the package during the scheduled time window.  Customers will be notified when the delivery is completed and the car is safely locked.

In-car delivery is one of several digital consumer services offered by Volvo via the Volvo On Call platform. Volvo owners can already send calendar-based navigation destinations directly to their car, find nearby fuel stations and even get help finding their car in large car parks or on unfamiliar city streets.

Volvo also offers its digital key technology for car-sharing feature in selected markets, enabled via Volvo On Call. The platform allows Volvo XC40 owners to easily share their car with family and friends without having to hand over a physical key.

Volvo On Call was the first mobile connected car platform when it launched and is currently available in around 50 countries, covering over 90 per cent of Volvo Cars’ global sales.

Categories: Service, News
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