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Received via email 7/26/11:
"Hi Hugh -
Tony and Richard were amazing. My husband and I came all the way from the
Valley to do business with Culver City Volvo and specifically Tony because
he was so nice, cooperative, gave us a decent price and was so professional.
I would definitely refer people to your dealership.
Thank you,
Mindy M."
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"Please relay to owners my complete satisfaction..."
Please relay to owners my complete satisfaction with my sales experience! Tony Tehrani was great throughout the sales process; including getting my vehicle to Matson very expeditiously! Tony is a true professional! Thanks again, Captain Pat Collins United Airlines
Captain Pat Collins,United Airlines
"Culver City Volvo Has Salvaged My Opinion of Volvo Quality and Service."
Culver City Volvo
11201 W. Washington Blvd.
Culver City, Ca 90230
July 27, 2010
Dear Culver City Volvo,
I would like to personally thank you for excellent customer service, and more importantly, for securing my faith in Volvo as a high quality car held to excellent service standards. Without going into exhaustive detail, my car has been losing oil, without a known cause, for approximately 18K miles, and another Volvo dealership in the South Bay area had refused to acknowledge or fix the problem. By the time I decided to take my car to Culver City Volvo, I had pretty much given up any expectations for Volvo to address and remedy the problem.
I was more than pleasantly surprised.
I would like to thank Ken first, for taking my car in, managing the process, gathering the paperwork, keeping me abreast of the status of the repair, as well as letting me know that he would be on vacation when my car was expected to be finished, so that I would be hearing from another service member while he was away. I really appreciated the excellent customer service, as well as the status updates that he provided. He is a real asset to your business.
From the first time I brought my car to Culver City Volvo on May 12, 2010. Hector was very accommodating and professional. He even made it possible for me to ask Howard some questions when I was picking up my car once the repair was complete. I was so impressed by Howard's expertise, as well as his willingness to answer my questions. I got the impression that he really enjoys his work, and takes pride in doing an excellent job. He was very open, and even commented that he had driven the car, and that it was running much quieter. I really appreciated the care that he had taken with the repair.
I can't tell you enough about how my experience at Culver City Volvo has salvaged my opinion of Volvo quality and service. Before I came to Culver City Volvo, I was so disappointed and frustrated that I would not have even considered purchasing another Volvo. Based on this positive experience with Ken and the service team, I will definitely become a loyal Volvo customer.
I commend Culver City Volvo for the expert staff and service I received. I really appreciated your commitment to the highest standards.
Kind regards,
Casey Smith, PH.D.
Customer # 1003669
Customer Casy Smith, Ph.D.,
"Read What Customer Nancy Goliger Berman has to say about CCV"
"My experience at Culver City Volvo has always been satisfying. In fact I constantly recommend them! The cars are great for our family - yes - but we go back year after year because we have a personal connection with some of the key people there. Guy was a terrific guide to leasing a new Volvo and Augie is and had been for years our "go-to" for anything car/Volvo. We love him. He is superior."
Thanks!
Customer Nancy Goliger Berman ,
Thanks a lot Tony!
I am very happy with my purchase. I really enjoy driving this car. I was so glad on how easy the whole transaction was. I was used to whole spending hours at the dealership routine. Kudos to you and your team. When people want to know about the car I will be sure to tell them where I got it. Just to give you some feedback from people.. they really like the color.. silver with a blue tint just pops out.. thanks for your time!
PhilE-Mail from Phil ,Covina, CA
"Would Recommend CCV Dealership to Friends"
Hello Hugh,
I've been out of town but appreciate your calls on following up with our satisfaction. We are very pleased with the vehicle and the buying experience. Both my wife and I thought it was one of the best vehicle purchasing experiences we've had to date. We would recommend your dealership to friends and will be providing high remarks in the survey we received.
Thank you,
Brad Grindem
